How can we help you?

From the BED app, go to 'My cards' and tap 'Block'. Blocking is instant. You can unblock it the same way at any time.

Log in to your client area, select the relevant transaction and click 'Dispute'. Our Security team handles your request within 24 working hours.

The standard limit is €1,000/week in the euro zone. You can temporarily increase it from the app, up to €3,000/week.

Go to 'My profile > Contact details' in your client area. A recent proof of address will be required for validation.

Never click on a suspicious link. BED will never ask for your password by email. Report any suspicious email to [email protected].

Account closure can be requested by registered post or in branch. A 30-day notice period applies. Make sure your balance is zero and all direct debits are cancelled.